The first batch of Gulf Air Bahrain Call Centre agents with Mahmood Al Kooheji (sitting, third from left), Bjorn Naf (sitting, second from right)
and Lee Shave (standing, extreme left).
One of the twelve candidates receiving their training course completion certificate from Kooheji in the presence of Bjorn Naf.
A call centre agent explaining reservation procedures to Bjorn Naf.In further enhancing its customer service standards, Gulf Air inaugurated its World Wide Call Centre (WWCC) in Bahrain on August 18.
Gulf Air chairman of the board of directors Mahmood Al Kooheji inaugurated the centre by inducting the first batch of 12 Bahraini call centre agents into service after training, at its Muharraq headquarters.
The Call Centre will function from 1pm to 9 pm Sunday to Thursday and Bahrain customers can get their travel-related service over the phone by dialling 17335777. Calls to this number, made before and after this duration and on Fridays and Saturdays, will continue to be served by the World Wide Centre in Muscat.
“Gulf Air is keen on providing the best possible service to its customers whether it is on the ground or in the air,” said Gulf Air executive vice president marketing and sales Lee Shave.
“We received over 150 applications from within Gulf Air and outside in response to an announcement out of which 12 best candidates were selected using rigorous recruitment procedures. Another 30 candidates have been recruited, who will be joining duty after the current training,” Mr. Shave concluded.
Before taking up their jobs, the candidates were given an intensive training programme on Gulf Air’s SABRE reservation system and procedures, telephone and booking techniques, efficient handling of customers and other travel-related enquiries.
“The inauguration of call centre in Bahrain is a significant development as part of our business philosophy and objectives,” said Gulf Air acting president and chief executive Bjorn Naf.
“Operating from our headquarters, we will now be able to manage customer enquiries better and provide our customers the service they truly deserve.”
Gulf Air chairman of the board of directors Mahmood Al Kooheji inaugurated the centre by inducting the first batch of 12 Bahraini call centre agents into service after training, at its Muharraq headquarters.
The Call Centre will function from 1pm to 9 pm Sunday to Thursday and Bahrain customers can get their travel-related service over the phone by dialling 17335777. Calls to this number, made before and after this duration and on Fridays and Saturdays, will continue to be served by the World Wide Centre in Muscat.
“Gulf Air is keen on providing the best possible service to its customers whether it is on the ground or in the air,” said Gulf Air executive vice president marketing and sales Lee Shave.
“We received over 150 applications from within Gulf Air and outside in response to an announcement out of which 12 best candidates were selected using rigorous recruitment procedures. Another 30 candidates have been recruited, who will be joining duty after the current training,” Mr. Shave concluded.
Before taking up their jobs, the candidates were given an intensive training programme on Gulf Air’s SABRE reservation system and procedures, telephone and booking techniques, efficient handling of customers and other travel-related enquiries.
“The inauguration of call centre in Bahrain is a significant development as part of our business philosophy and objectives,” said Gulf Air acting president and chief executive Bjorn Naf.
“Operating from our headquarters, we will now be able to manage customer enquiries better and provide our customers the service they truly deserve.”
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